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Shipping & Exchange Policy

Shipping & Exchange Policy

SHIPPING AND DELIVERY

Orders placed in India are catered by safe and reliable EMS Speed post. For international orders, the shipment is via Aramex. Shipping times usually count after dispatch, for within India, the shipping takes 2 – 3 working days, for international orders, the shipping time depends on the country, between 5 – 12 days. Once dispatched, the tracking number would be shared with the registered email address to track the shipment.

We are not liable for any delays in delivery by the courier company but will definitely help you track down your package through our partnering courier company.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order.

TAXES

All prices are inclusive of GST.

EXCHANGES AND RETURNS
As a company policy we do not provide refund on any product sold.

Once the products are sold they can be exchanged for replacement only.

If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at orders@zilvercraft.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request. Once you have mailed us, please ship out the pieces to the following address:

211 Balaji Heights,
Samartheshwar Mahadev Road,
Elisbridge, Ahmedabad, Gujarat – 380009 India
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